Effective Date: March 26th, 2025

Parties: This Driver Partner Terms and Conditions (“Agreement”) is between Zavika Fintech Private Ltd operating as Drivly (hereinafter the “Company” or “Drivly”) and the Driver Partner (hereinafter “Driver” or “you”), who wishes to provide driving services to customers through the Drivly platform. By clicking “I Agree” or by signing up as a Driver on the Drivly mobile application/website (“Driver App”), you acknowledge that you have read, understood, and agree to be bound by this Agreement, as well as all policies and guidelines incorporated by reference. If you do not agree to these terms, you must not register or provide services via Drivly.

1. Scope of Services and Relationship

1.1 Platform Service: Drivly offers an online platform and mobile application that connects independent driver partners with customers seeking transportation or chauffeur services (“Services”). Drivly’s role is solely as an intermediary to facilitate bookings and payments between you and the customer. This Agreement governs the terms under which you may access the Driver App and provide Services to customers.

1.2 Independent Contractor Status: Your relationship with Drivly is that of an independent contractor. Nothing in this Agreement shall be construed as creating an employer-employee relationship, partnership, or joint venture between Drivly and you. You are not an employee of Drivly, and you shall not represent yourself as such. You are free to provide services to any other party, subject to your obligations under this Agreement.

1.3 Direct Contract with Customer: When you accept a booking request via Drivly, you are entering into a direct contract with the customer to provide driving services for that trip. Drivly is not a party to the contract for transportation or chauffeur services between you and the customer. Drivly does not control, and is not responsible for, the performance of services by you or the condition of any vehicle used. The quality and safety of the service you provide is solely your responsibility.

1.4 Compliance with Terms and Policies: You agree to adhere to this Agreement and all additional Drivly policies applicable to Drivers, which are hereby incorporated by reference (such as a Code of Conduct, Zero Tolerance Policy, safety guidelines, or any incentive plan terms issued by Drivly). Drivly may update these terms or policies from time to time and will notify you of any material changes (via the Driver App, email, or other written means). Continued use of the Drivly platform after such notice constitutes your consent to the updated terms.

2. Driver Eligibility and Onboarding

2.1 Minimum Requirements: To register as a Driver with Drivly, you must meet all of the following eligibility criteria:

• Legal Age & License: You are at least the minimum age required by law to hold a driver’s license for the class of vehicle you will operate, and you hold a valid driving license issued by the appropriate government authority.

• Driving Experience: You have any minimum years of driving experience as may be required by Drivly or applicable law for providing professional driver services.

• Background Verification: You have no disqualifying criminal record or driving offenses. You agree that Drivly may conduct background checks or verify your identity and credentials (including verification of your driver’s license, identity documents, and background screening for past criminal convictions or traffic violations) as permitted by law. You will provide any necessary authorizations or documents for such checks, including government identification (e.g., Aadhar, PAN, or other ID as applicable) for identity verification and compliance.

• Vehicle or Capability: Depending on the service, you either have access to a customer’s vehicle (in the case of providing only driver service for the customer’s own car) or you have a vehicle in your possession that meets Drivly’s standards (if you are providing transportation with your own vehicle). The vehicle (if provided by you) must be in good operating condition, properly registered, and insured as required by law.

• Smartphone and App Usage: You possess a compatible mobile device (smartphone) and are capable of running the Driver App. You have a working mobile number and internet data plan to use the App and communicate with Drivly and customers.

2.2 Onboarding Documents: You must submit all required documents and information during the onboarding process, which may include: driver’s license, government-issued identification (e.g., passport or national ID), proof of address, proof of vehicle ownership or authorization to use the vehicle (if applicable), a recent photograph, valid vehicle registration and insurance papers (if you will drive your own or a provided vehicle), and any other document that Drivly or law requires. You agree that the information you provide will be accurate and up-to-date. Providing false, misleading, or incomplete information can result in rejection of your application or immediate termination of this Agreement.

2.3 Training and Assessment: Drivly may require you to attend an orientation or training session, either online or in person, to ensure you are familiar with the Driver App features, service quality standards, and policies. Drivly reserves the right to periodically test or evaluate your driving skills and knowledge of traffic rules, and to disqualify or suspend you if standards are not met.

2.4 Account Activation: Once you have met all requirements and submitted all necessary documentation, Drivly will review your application. Approval of any Driver application is at Drivly’s sole discretion. Upon approval, Drivly will create a driver account for you on the Driver App (“Account”). You are solely responsible for all activity that occurs under your Account. Maintain the confidentiality of your login credentials and do not share access with anyone. If you suspect any unauthorized access to your Account, you must notify Drivly immediately.

3. The Driver App and Device Use

3.1 Device Requirements: You must use your own mobile device (“Device”) to access the Driver App and perform services. The Device must meet the minimum specifications communicated by Drivly (for example, a certain Android or iOS version, GPS capability, etc.). You are responsible for obtaining mobile network access and covering any costs associated with data usage or messaging while using the Drivly App. Drivly is not liable for connectivity issues or data charges.

3.2 App Usage: You agree to use the Driver App only for its intended purpose of receiving and accepting trip assignments, navigating to pickup/drop locations, and other activities necessary to perform services for Drivly’s customers. You must keep the Driver App running and maintain your Device in active status (with sufficient battery and network connection) whenever you are on a scheduled trip or marked as available to accept trips. Failure to respond to trip requests or to keep the Device operational while on duty may lead to reduced trip assignments or other consequences under Drivly’s policies.

3.3 Updates and Safety: You should install updates to the Driver App as and when released to ensure proper functionality and security. You must not use the App (or Device) in a manner that distracts you from safe driving. For example, you should not manually operate the App while the vehicle is in motion or engage with the Device in a way that violates traffic laws. Use hands-free or mount the Device appropriately in the vehicle if needed for navigation.

3.4 Device Security: You are responsible for maintaining the security of your Device. Do not install unauthorized or harmful software that could compromise the Driver App or customer data. If your Device is lost, stolen, or you suspect that someone else has gained access to your Driver App account, you must immediately inform Drivly so that we can suspend or secure your account to prevent misuse.

3.5 No Unauthorized Access or Modification: You shall not (a) attempt to gain unauthorized access to the Driver App, Drivly’s systems or data, or any related systems; (b) defeat or bypass any security feature of the App or platform; or (c) copy, modify, distribute, sell, or lease any part of the App or its software. All rights in the Driver App and platform are and shall remain the property of Drivly or its licensors. Your limited rights to use the App cease upon termination of this Agreement.

4. Bookings and Trip Assignment

4.1 Acceptance of Bookings: When you are marked as “online” or available in the Driver App, you may receive ride or service requests from customers (“Booking Requests”). Drivly will use its platform algorithms to allocate trip assignments, but does not guarantee any minimum number of bookings. Upon receiving a Booking Request, you will typically have the option to accept or decline within a limited time window. If you accept, you agree to carry out the service promptly and in accordance with this Agreement. If you decline or do not respond, Drivly may reassign that trip to another driver. Frequent non-response or cancellations without good reason may affect your account status or lead to penalties (see Section 7.4).

4.2 Timely Arrival and Service Fulfillment: Upon accepting a booking, you must make best efforts to arrive at the customer’s pickup location by the designated time. Use the navigation features in the App or your knowledge of local routes to choose the most efficient route, unless the customer provides specific routing instructions. You must wait for the customer for a reasonable period (as per Drivly’s policy, e.g., a certain number of minutes) at pickup. If the customer does not show up within the waiting period, you should follow the procedure in the Driver App (which may include contacting the customer and/or marking the customer as no-show). You should not cancel the ride on your own unless the customer fails to show up or explicitly cancels, or you are instructed by Drivly’s support to cancel.

4.3 Professional Service: During the trip, you are expected to provide service in a safe and professional manner. Complete the ride to the agreed drop-off location (or duration, if hired on hourly basis) as requested by the customer. Do not make unscheduled or personal stops during an ongoing trip unless it’s at the customer’s request or for emergency/safety reasons. If an emergency arises (vehicle breakdown, accident, medical issue), prioritize safety, notify the customer and Drivly support immediately, and follow applicable laws (such as seeking police or medical assistance).

4.4 Customer Identification and Safety: When picking up the customer, verify their identity (for example, by asking for the customer’s name or using any verification code provided via the App) to ensure you are picking up the correct passenger. If the service involves driving the customer’s vehicle, verify the vehicle and any instructions for its operation. Exercise due care in handling the customer’s vehicle: perform a basic check (lights, brakes, etc.) if feasible and report any noticeable issues to the customer before starting. You are responsible for operating the vehicle safely but the customer remains responsible for the vehicle’s roadworthiness and fuel (unless otherwise agreed). Both you and the customer should comply with all seatbelt and safety requirements.

4.5 Communication: You may contact the customer via the Driver App’s masked call or chat feature (or direct call if provided) for coordination (for example, to clarify pickup location or inform arrival). All such communication must remain professional. You should not use the customer’s contact information for any purpose other than fulfilling the specific ride, nor contact them after the trip is completed, except to return lost belongings or other permissible reasons as per Drivly policy. Drivly may monitor communications made through its platform for safety and support (see Privacy Policy).

5. Fees, Commission and Driver Earnings

5.1 Service Fees and Fares: The customer will be charged a fee for each completed service (trip) you provide, as determined by Drivly’s pricing structure. This may be calculated based on time, distance, a flat rate, or other factors communicated to you (for example, an hourly rate for a driver service, or a per-trip fare). Drivly reserves the right to set or adjust the pricing and fare calculation method, and may offer promotions or discounts to customers at its discretion. You will be able to view the fare for each trip (or the basis of its calculation) via the Driver App. You agree not to deliberately circumvent or manipulate the fare calculation (for example, by prolonging the route without cause). You shall not demand or accept any additional fee from the customer beyond the fare shown in the App (except for any tip the customer voluntarily gives or any legitimate additional charges approved by Drivly, such as parking or tolls if applicable). Overcharging a customer is a serious breach of this Agreement.

5.2 Driver Earnings and Commission: For each completed trip, you will earn a payout equal to the customer’s fare (and any authorized extras like tolls) minusDrivly’s platform commission and any applicable charges or taxes. Drivly’scommission rate or structure will be communicated to you (for example, a percentage of the fare, a fixed per-trip fee, or another model). By accepting this Agreement, you agree to the commission structure in effect at the time of each trip. Drivly may modify the commission or fee structure with reasonable notice to you (e.g., via in-app notification or email); your continued provision of services after such notice constitutes acceptance of the new rates.

5.3 Subscription Plans (if applicable): Drivly may offer optional subscription or membership plans for Drivers as an alternative or supplement to per-trip commission. Under a subscription plan, you might pay a fixed periodic fee (e.g., weekly or monthly) or an upfront amount to Drivly in exchange for reduced per-trip commissions, priority bookings, or other benefits as specified in the plan terms. Participation in any such plan is voluntary. The specific terms of any subscription or incentive plan (including fees, duration, benefits, and cancellation policy) will be provided separately, and by opting into such plan you agree to those additional terms. In case of any conflict between the subscription plan terms and this Agreement, the plan-specific terms will govern for matters related to that plan.

5.4 Incentive Programs: From time to time, Drivly may introduce driver incentive programs, bonuses, or referral schemes to encourage performance (for example, bonuses for completing a certain number of trips in a week, maintaining a high rating, referring new drivers or customers, etc.). The eligibility, rules, and reward structure of such incentive programs will be communicated through official channels (Driver App notifications, email, or published guidelines). These incentives are generally not guaranteed and are subject to you meeting the criteria and the program’s terms. Drivly reserves the right to modify or cancel incentive programs at any time, but any earned incentive that has been confirmed by Drivly will be honored.

5.5 Payment Settlement: Drivly will facilitate the payment of fares from customers to you. Payment methods may include cash, credit/debit cards, digital wallets, UPI, or other electronic payment instruments. The settlement process is as follows:

• Cash Trips: If a customer pays you in cash for the trip, you will collect the fare directly. Drivly may then invoice you for the commission or deduct the commission from your account balance. You must promptly pay any commissions or fees due to Drivly for cash trips, either by depositing the amount through the Driver App wallet or as otherwise instructed. Failure to pay due commissions on cash rides can result in suspension of your account or deduction from future earnings.

• Cashless Payments: If the customer pays through a cashless method (online payment through the app, card, etc.), Drivly (or its authorized payment processor) will receive the payment. Drivly will then remit to you the net amount of your earnings (fare minus commission and any other applicable deductions) typically via an electronic transfer to your designated bank account or to your in-app wallet balance. Payouts will be made on a regular schedule (e.g., daily or weekly) as per Drivly’s policy, and you will be notified of each payout statement.

5.6 Taxes: You are responsible for complying with all tax laws and obligations applicable to the services you provide, including income tax, GST/VAT or similar indirect taxes, and any other contributions. Drivly shall not be liable for your personal tax obligations. However, if applicable laws require Drivly to deduct or collect taxes (such as Tax Deducted at Source (TDS) or Tax Collected at Source (TCS) under income tax or GST laws) on the amounts paid to you, Drivly is authorized to make such deductions and remit them to the appropriate government authorities. Any such tax deductions will be reflected in your payout statements, and Drivly will provide you with necessary documentation of the taxes withheld upon request or as mandated by law. You agree to provide Drivlywith any tax identification details (like PAN or GST registration number) if required for compliance.

5.7 Receipts and Statements: After each trip, Drivly will generate an electronic receipt or summary accessible to you through the App, detailing the fare, any adjustments, and your net earnings. You should review these receipts and report any discrepancies to Drivly within a reasonable time. In addition, Drivly may provide periodic summary statements of your earnings, deductions, and other account activity. It is your responsibility to review these statements and ensure their accuracy. If you have objections or disputes about any payout, you must notify Drivly in writing (via support channels) within [a reasonable period, e.g., 7 days] of the payout or statement, after which the statement will be deemed accepted.

5.8 Changes to Fees: Drivly reserves the right to introduce new fees or charges (for example, a technology fee, safety fee, or device deposit), or change the commission rates, subscription fees, or other payment terms, at its discretion. Any such changes will be communicated to you in advance through the Driver App and/or email. If you do not agree to the changes, you may terminate this Agreement as provided in Section 14. Your continued use of the Drivly platform to accept trips after the effective date of any fee changes will constitute your acceptance of those changes.

6. Driver Conduct and Responsibilities

As a Drivly Driver Partner, you agree to maintain the highest standards of professionalism, safety, and service quality. The following are your key responsibilities and conduct requirements (this is not an exhaustive list, and additional guidelines may be provided in Drivly’s Driver Policies):

6.1 Compliance with Laws: You shall, at all times, comply with all applicable laws and regulations while providing services, including without limitation traffic laws, transportation rules, motor vehicles regulations, and city ordinances. All required permits, licenses, and registrations (including a valid driving license, vehicle registration, and insurance) must be maintained current and in good standing. You must obey all traffic signals, speed limits, and parking rules. Any fines, penalties, or legal infractions incurred during a trip (e.g., traffic tickets) are solely your responsibility.

6.2 Safe and Sober Driving: You must not consume alcohol, illegal drugs, or any intoxicating substances while using the Drivly platform or performing services. You must also not be under the influence of alcohol or drugs at the time of providing any ride. Drivly has a zero-tolerance policy for driving under the influence of alcohol or drugs. Additionally, you should not consume tobacco, chew pan/betel, or smoke in the customer’s vehicle or in the presence of the customer, as it can be unpleasant for passengers. If you are taking any prescription medication that may impair your ability to drive safely, you must refrain from going online on the platform.

6.3 Professional Behavior: You are expected to behave courteously and professionally with all customers, Drivly staff, and the general public during the performance of services. This includes:

• No Harassment or Abuse: Do not engage in any abusive, aggressive, or harassing behavior, whether verbal or physical, toward customers or others. Prohibited conduct includes the use of profanity or slurs, shouting, overly argumentative behavior, or any form of unwanted personal remarks or contact.

• Non-Discrimination: You shall not discriminate against or refuse service to any customer based on race, religion, caste, nationality, gender, sexual orientation, disability, or any other characteristic protected by law. All customers should be treated with equal respect and courtesy.

• Customer Instructions: Reasonable requests from customers regarding the operation of the ride should be honored, provided they do not violate any laws or Drivly policies (for example, route preference, AC on/off, music volume, etc.). If a customer’s request is against the law or this Agreement (e.g., asking you to speed), you should politely decline and explain the reason.

6.4 Service Quality and Care:

• If you are driving the customer’s vehicle, you must take good care of that vehicle as a responsible driver. This means driving gently and avoiding harsh braking or acceleration unless necessary for safety, not unnecessarily draining fuel, and keeping the vehicle clean and undamaged. You should adjust the seat, mirrors, etc., to your comfort but restore any settings if requested by the customer. Any incident, damage, or issue with the vehicle during the trip must be reported to the customer and to Drivly immediately. You should not use the customer’s vehicle for any personal purpose other than the assigned trip.

• If you are driving your own vehicle to transport the customer, ensure the vehicle is clean, well-maintained, and has sufficient fuel. The vehicle should meet all safety standards (functional brakes, lights, etc.). During the ride, offer a comfortable experience: keep music volume at a moderate level (or off if the customer prefers quiet), maintain a comfortable cabin temperature, and avoid any behavior that could disturb the passenger (such as playing loud music, using earphones, or making excessive personal calls).

• Punctuality: Always strive to be on time. For scheduled bookings (if any) or when you have agreed to a pickup, plan to arrive by or before the scheduled time. If you anticipate a delay due to traffic or other factors, inform the customer through the App or call. Habitual lateness can lead to poor ratings and possible action from Drivly.

• Appearance and Hygiene: Maintain personal cleanliness and dress in a neat, presentable manner. If Drivly provides or requires a uniform or dress code (e.g., specific attire or ID badge), comply with those requirements. Avoid strong odors (from smoking, body odor, or otherwise) that might make the ride unpleasant for customers.

6.5 Use of Phone and Navigation: While providing service, limit the use of your mobile phone to essential functions such as using the Drivly App, navigation, or emergency calls. Do not text or engage in phone calls (except hands-free calls if necessary for the service) while driving, as this is dangerous and typically illegal. If you need to use your phone for any reason not related to the trip, safely park the vehicle before doing so.

6.6 Honesty and Integrity: You shall be honest in your dealings. This means you should not misrepresent yourself or your qualifications, not fudge the trip details (distance, time) to inflate fare, not collude with customers or others to defraud Drivly (for example, by fake bookings or payments), and not engage in any theft or misuse of customer’s property. If a customer leaves behind any belongings in the vehicle, you are expected to notify them or Drivly and safely return the items.

6.7 No Solicitation Outside Platform: While you are free to have your own clientele, you shall not solicit Drivly’s customers to book you outside of the Drivlyplatform for rides that were made through Drivly. The platform’s purpose is to facilitate these connections, and circumventing the platform for repeat business with the same customers to avoid commission is considered a breach. Similarly, do not promote any competitor services to Drivly’s customers during a trip.

6.8 Device and App Usage During Service: You must keep your Driver App status accurately reflecting your availability. Do not intentionally go “offline” or out of network during an ongoing trip. Also, do not tamper with the GPS tracking, or disable location sharing while a trip is active. Drivly needs continuous location data for safety and fare calculation; disabling it without cause (e.g., a genuine network outage) could be treated as violation.

6.9 Multiple Accounts and Transfer: You are only permitted to have one Driver account with Drivly, unless expressly allowed by Drivly for specific scenarios. You must not share your account or Device with another person to operate under your identity. The person who is registered and verified by Drivly is the only one authorized to carry out the driving services under your account. Account sharing or allowing unapproved individuals to drive in your stead is strictly prohibited. You also cannot assign or transfer your Driver account or rights under this Agreement to any other person or entity.

6.10 Customer Feedback and Ratings: The Drivly platform may allow customers to rate and review their ride experience. You understand that maintaining a good rating is important to continue receiving bookings. Consistently poor ratings or serious complaints (such as reckless driving, rudeness, or unsafe behavior) may result in warnings, required re-training, temporary suspension, or termination of your driver account. Drivly will generally provide a notice or opportunity to improve before termination for low ratings, except in cases of severe misconduct. You have the right to contest or explain any feedback to Drivly if you believe it’s unjust.

6.11 No Illegal Activity or Contraband: You shall not engage in any illegal activities while performing services or use the Drivly platform for any unlawful purpose. You must not transport any contraband, weapons, or illegal substances in the vehicle during a Drivly trip. If you suspect a customer is asking you to partake in or facilitate something illegal (for example, transport illicit goods), you must decline and report the incident to Drivly and, if appropriate, to law enforcement.

6.12 Additional Obligations: Drivly may communicate further specific do’s and don’ts (for example, “zero tolerance” guidelines on harassment or safety checklists before starting a ride). You agree to familiarize yourself with and follow all such guidelines provided by Drivly. These may be updated over time via notifications or driver policy documents. Ignorance of a communicated policy will not excuse non-compliance. If you are ever unsure about a policy or face a situation not clearly addressed by the guidelines, you should contact Drivly’sdriver support for advice.

7. Performance, Violations and Penalties

7.1 Quality Monitoring: Drivly reserves the right to monitor your performance and compliance with this Agreement and its policies. This can include reviewing customer ratings and feedback, ride statistics (acceptance rate, cancellation rate, timely pickups, etc.), and occasional ride audits. Drivly may also employ “mystery riders” or conduct random checks. If performance issues are identified (e.g., unusually high cancellations, consistent tardiness, poor vehicle condition, etc.), Drivly may intervene with warnings or required corrective actions.

7.2 Investigation of Reports: If Drivly receives a complaint or report of misconduct, violation of terms, or any incident involving you (from a customer, another driver, or a third party), Drivly will investigate the matter. You agree to cooperate fully in any such investigation, provide truthful information, and, if requested, provide a written statement of your account of the incident. During an investigation, Drivly may temporarily suspend your account to protect the interests of platform users.

7.3 Zero Tolerance Cases: Certain behaviors are considered gross violations and may result in immediate deactivation of your account and termination of this Agreement without prior notice. These include but are not limited to: confirmed instances of driving under influence of alcohol/drugs; violent or sexual misconduct toward a customer; theft or criminal activity; fraud (such as intentionally misreporting fares or colluding in false bookings); or any action that endangers the safety of any person. Drivly may also involve law enforcement as appropriate.

7.4 Cancellations and No-Shows: Drivly monitors cancellation rates and no-show instances. You should avoid cancelling accepted bookings except for valid reasons (e.g., emergency, customer unreachable after reasonable waiting). Unwarranted cancellations or frequently marking customers as no-show without adequate basis may result in penalties. Penalties may include a reduced priority in receiving future bookings, temporary suspension, or monetary fines (deducted from your payouts). Drivly will notify you if your cancellation rate is problematic and give guidance on improvement.

7.5 Penalty Deductions: In the event you breach any provisions of this Agreement or Drivly policies, Drivly reserves the right to levy reasonable penalties. These penalties might be monetary amounts that can be deducted from your pending earnings or security deposit (if any), or charged to you separately. For example, a penalty may be imposed for: overstating expenses or claims, causing loss/damage to a customer’s property, or violating a specific operational rule that has a fine associated (like a customer compensation for no-show). Any such penalty will be communicated to you with an explanation of the violation. You will have the opportunity to dispute a penalty by contacting Drivly’ssupport and providing any evidence or explanation, within a specified timeframe. Drivly will review any disputes in good faith, but its decision thereafter shall be final.

7.6 Suspension and Remedial Action: Besides or in lieu of penalties, Drivlymay choose to suspend your access to the platform for a duration or until certain conditions are met. For instance, if customer feedback indicates a problem with your driving skills or vehicle, Drivly may require you to undergo re-training or fix vehicle issues before reactivating your account. If you are implicated in a law enforcement investigation or any incident that could affect safety or brand reputation, Drivly can suspend your account until cleared. Suspension means you cannot receive new bookings, though you may still be required to complete any ongoing obligations and settle any dues.

7.7 Appeal and Reinstatement: If your account is deactivated (temporarily or permanently), you may inquire about the cause and, if applicable, request reinstatement after remedying the issue. Drivly will provide reasons for deactivation to the extent allowed (noting that some information may be confidential or under legal restriction). Minor violations might have a clear path to reinstatement (such as completing a training module or a probation period). Serious violations might lead to permanent ban with no appeal. Drivly’s decision on reinstatement requests will be at its sole discretion, based on the safety of customers and integrity of the platform.

8. Privacy and Data Usage

8.1 Personal Data Collection: You acknowledge that during the course of your partnership with Drivly, the Company will collect and process certain personal data about you. This includes the information you provided during onboarding (such as your name, contact details, address, license and ID details, vehicle information, emergency contact, etc.), as well as data collected during your use of the platform (such as your GPS location during trips, driving route history, trip acceptance and completion records, customer ratings and feedback, and any communications with customers or Drivly support).

8.2 Consent to Data Use: By entering this Agreement and using the Driver App, you consent to Drivly’s collection, use, processing, and sharing of your data for purposes relevant to your engagement as a Driver. These purposes include: verifying your identity and credentials, facilitating trip assignments and navigation, processing payments and driver incentives, monitoring performance and safety (for example, using your location to track trips in progress or using telematics to detect unsafe driving patterns if applicable), investigating incidents and resolving disputes, and complying with legal obligations (such as retaining records for tax or insurance purposes).

8.3 Sharing of Your Information: You agree that Drivly may share certain information about you with customers and third parties as needed to provide the Services. For example, when you accept a trip, Drivly may share with the customer your first name, photo, vehicle/license plate (if you use your vehicle), your location approaching the pickup, and your phone contact (usually in a masked form) so the customer can identify and communicate with you. If the service involves driving the customer’s car, the customer might also see limited personal info necessary for trust (such as confirmation that you have a valid license, or an ID code). Drivly may also share your information with service providers that help us run our business – for instance, sharing your bank details with payment processors to remit your earnings, or your phone number with an SMS service to send you verification codes, or your data with an analytics or telematics partner to improve safety. All such third-party sharing will be done in accordance with our Privacy Policy and with appropriate data protection measures.

8.4 Driver Privacy Policy: Drivly’s Privacy Policy (available on our website and app) further describes our data practices. By agreeing to these Terms, you also agree to the terms of the Privacy Policy. In case of any conflict between the Privacy Policy and this Agreement regarding personal data handling, the provisions that offer greater data protection to individuals will prevail. You should review the Privacy Policy to understand what data we collect about you and how we safeguard it.

8.5 Data Accuracy and Updates: You are responsible for ensuring that the personal information you provide to Drivly remains accurate. For example, if your phone number, address, or banking information changes, or if your driver’s license is renewed, you must promptly update this information in the Driver App or by notifying Drivly. Drivly is not responsible for any issues or payment delays arising from outdated information provided by you.

8.6 Confidentiality of Customer Data: In the course of providing services, you may receive personal information about customers, such as their name, contact number, address, or destinations. You agree that you will only use this information for the purpose of fulfilling the relevant service and in accordance with applicable privacy laws. You must keep customer information confidential and not retain it or use it for any other purpose after the service is completed. Any unauthorized use or disclosure of customer’s personal data by you is a serious violation of this Agreement and may also violate privacy laws, potentially exposing you to legal consequences. If a customer leaves personal data accessible (e.g., a document in their car) or shares sensitive information with you inadvertently, you should not misuse it and should, if feasible, return or delete such information.

8.7 Location Tracking: You acknowledge that when you are using the Driver App, your precise location may be tracked by Drivly in order to (a) dispatch trips to the nearest available driver, (b) monitor route safety and progress, (c) provide real-time updates to the customer (such as showing the driver approaching on a map), and (d) assist in navigation. Drivly may retain a history of your trip routes and locations for purposes such as customer receipts, resolving complaints, ensuring quality, and internal analytics. This location tracking will only be active when you are logged into the App; you may have the option to go “offline” when you do not wish to be tracked (but then you will not receive trip assignments). By accepting these terms, you consent to this tracking. If you disable the App’s access to location services on your Device, Drivly may be unable to offer you trips or may treat it as a violation if done during an active trip (as noted in Section 6.8).

8.8 Dashcam or Recording Devices: If you use a dashcam or other audio/video recording device in your vehicle for safety purposes, you must comply with all applicable laws regarding recording. In some jurisdictions, you must inform passengers if audio recording is taking place. You should also comply with Drivly’s policy (if any) on such recordings. Any footage or recording you capture should be used only for safety/protection and not published or misused. Drivlymay request a copy of any recording in the event of an incident, and you agree to comply in good faith, consistent with privacy laws.

8.9 Data Retention: Upon termination of your partnership or deletion of your Driver account, Drivly will cease active use of your personal data but may retain it for a period as required or permitted by law (for instance, retaining transaction records for accounting or disputes, or retaining identity documents to comply with regulatory retention mandates). All such data will remain subject to confidentiality and security obligations.

8.10 Marketing Communication: Drivly may send you communications about new driver features, promotions, or opportunities. These may be sent via App notifications, SMS, or email. You can opt out of non-essential marketing messages by following the unsubscribe instructions provided (e.g., in an email) or by adjusting your preferences in the App settings. Note that you cannot opt out of transactional or service-related communications (such as trip notifications, payment confirmations, policy updates, or safety notices) as these are integral to the provision of service.

9. Confidentiality and Intellectual Property

9.1 Confidential Information: During your engagement with Drivly, you may receive or become aware of confidential information related to Drivly’s business, platform, customers, or other drivers. This includes, for example, non-public data about the platform’s algorithms or logic, marketing or business plans, financial information, personal data of users, or any other information that by its nature is confidential or proprietary to Drivly. You agree not to disclose any such confidential information to any third party during the term of this Agreement or after its termination, except as required by law or with Drivly’s explicit written consent. You also agree not to use any confidential information for any purpose other than fulfilling your obligations as a Driver under this Agreement. If you are legally compelled to disclose Drivly’s confidential information (for instance, by a court order or government demand), you must promptly notify Drivly (unless legally prohibited) so that Drivly may seek an appropriate protective order.

9.2 Company Property: All devices, equipment, or materials that Drivly may optionally provide to you (such as a branded uniform, ID card, signage for vehicles, electronic device, etc.) remain the property of Drivly. You must use them only for their intended purpose related to Drivly services and must return them upon request or upon termination of this Agreement. You are responsible for maintaining any such items in good condition and may be charged for loss or damage beyond normal wear and tear. If you use any signage or branding (like a Drivly decal or placard in your vehicle), you should remove it when not using the vehicle for Drivly rides or upon ending the partnership. Unauthorized use of Drivly’s brand (beyond what is permitted) is prohibited.

9.3 Intellectual Property Rights: Drivly and its licensors retain all right, title, and interest in and to the Drivly platform, the Driver App, and all related trademarks, logos, service marks, software, databases, and content. This Agreement does not transfer any intellectual property rights to you, except for a limited, revocable, non-exclusive, non-transferable license to use the Driver App and Drivly’sname/logo as necessary to identify yourself as a Driver on the platform, strictly in accordance with Drivly’s guidelines. You shall not misuse Drivly’s intellectual property. For example, you may not: copy or distribute the App software, create derivative works of it, reverse-engineer or extract source code, use Drivly’s name or logo in your own promotional materials without consent, or register any domain or business name confusingly similar to “Drivly.” Any goodwill arising from authorized use of Drivly’s marks will inure solely to Drivly’s benefit.

9.4 Driver’s Likeness and Info: You grant Drivly the right to use your name, photograph, and certain non-sensitive information in the App or marketing materials for the purpose of identifying you to customers and promoting the service. For example, when you are online, the App may show your first name, photo, vehicle details, and rating to nearby customers. Drivly might also include a picture or testimonial of you on its website or social media in a manner that highlights driver-partners, for promotional purposes. Drivly will not, however, use your information in a manner that is defamatory or undignified, and will cease any particular use of your likeness upon your reasonable request (such as if you no longer wish to be featured in a particular advertisement, once a campaign concludes).

9.5 Third-Party IP: You must not infringe any third-party intellectual property rights in the course of using the platform. This means, for instance, you should not use unauthorized copyrighted materials or music during rides if it violates public performance rights, nor display any content in your vehicle that could infringe someone’s trademark or copyright. If any claim is brought against Drivlydue to your infringement of a third party’s IP (for example, a musician sues because you were streaming music to passengers illegally for commercial purposes), you agree to indemnify Drivly as described in Section 11.

10. Representations and Warranties

By entering this Agreement, you represent, warrant, and undertake on an ongoing basis that:

10.1 Legal Right to Work: You have the full right, power, and authority to enter into and perform the obligations under this Agreement. This includes that you hold all necessary licenses, permits, and approvals to provide the driving services in the jurisdiction(s) you operate. If at any time you become disqualified from holding a driver’s license or any required permit (for example, license suspension or revocation), you will immediately stop using the Drivly platform and inform Drivly of the change in your eligibility.

10.2 No Conflict: Your agreement to these terms and your performance of services will not violate any other agreement you are a party to, or any law or regulation to which you are subject. You are not bound by any non-compete or similar arrangement that would prevent you from working as an independent driver or contracting with Drivly.

10.3 Fitness and Capability: You are physically and mentally fit to operate a motor vehicle and to perform the type of driving services contemplated. You do not have any medical condition that would make driving unsafe or illegal (e.g., disqualifying vision impairment that is uncorrected, uncontrolled epilepsy, etc.). If you develop a medical condition that impacts safe driving, you agree to suspend your services until cleared by a doctor or as allowed by law.

10.4 Quality Commitment: You will perform all services to customers in a diligent, safe, and professional manner to the best of your ability, consistent with the standards expected of a skilled driver. You will exercise reasonable care in driving and general customer service. You agree to follow all safety procedures and Drivly’s service quality guidelines at all times.

10.5 Truthfulness of Information: All information and documents you have provided to Drivly (and will provide in the future) are true, accurate, and authentic. This includes your identity details, credentials, and any claims about your experience or background. If any information becomes outdated or incorrect (for example, address change, license renewal, etc.), you will promptly update it. You have disclosed to Drivly any fact that would be relevant to your suitability as a driver (such as past criminal convictions or driving offenses if asked).

10.6 Ownership of Vehicle (if applicable): If you are providing transportation with your own vehicle, you either own the vehicle or have the full legal right to use it for commercial/professional purposes. The vehicle is not stolen or subject to any lien or restriction that would prevent its lawful use as contemplated by this Agreement. The vehicle meets the minimum criteria set by Drivly (model year, type, condition) and has all required equipment (like functioning seatbelts for all passengers). You will only use a vehicle registered with Drivly for providing services and will not substitute a non-registered vehicle without going through Drivly’s approval process (which may include inspection and document verification).

10.7 Insurance Coverage: You have and will maintain proper insurance coverage as required by law for the operation of the vehicle and the provision of the transportation service. At a minimum, this includes a valid motor vehicle third-party liability policy. If the law or Drivly requires additional insurance (for example, commercial driving insurance or a personal accident cover), you agree to obtain and maintain such coverage. You will provide proof of insurance to Drivly upon request. In the event of any accident or incident, you will immediately inform both Drivly and your insurance provider, and comply with claim procedures.

10.8 No Improper Demands: You will not engage in any practice of demanding tips or payments from customers outside the fare. While customers may voluntarily offer a gratuity, it is against Drivly policy to solicit tips or pressure customers for compensation. The fare determined by the App is the full amount due for the service (except parking/toll or similar add-ons if applicable).

10.9 Abiding by Platform Rules: You have reviewed and understood all key policies provided by Drivly (including these terms, any community guidelines, and privacy policy) and find them acceptable. You specifically acknowledge that any breach of the rules regarding safety, lawful behavior, and ethical conduct can lead to immediate consequences including possible termination. You undertake to regularly check for communications from Drivly about policy updates and adhere to them.

11. Liability and Indemnification

11.1 Limited Liability of Company: Drivly shall not be liable for any direct, indirect, incidental, special, exemplary, punitive, or consequential damages arising from your provision of services or your use of the Drivly platform, to the maximum extent permitted by law. This includes any loss of revenue or profits, personal injury or property damage (except to the extent caused by Drivly’s gross negligence or willful misconduct), or damages resulting from any contact or dealings between you and customers or third parties. You understand that Drivlyis a technology platform and does not guarantee the constant availability of requests or error-free operation of the App. Drivly will not be liable for delay or failure in performance of its obligations under this Agreement resulting from any cause beyond Drivly’s reasonable control (e.g., an internet outage or regulatory restriction – see Section 15.5 on Force Majeure).

11.2 Your Responsibility: You are solely responsible for any obligations or liabilities to customers or third parties that arise from your provision of driving services. This means that any claims by a customer for accidents, injuries, losses, or damage caused by you (whether due to your action, omission, or negligence) are to be dealt with by you and/or your insurance. Drivly may facilitate communication or insurance claims handling but is not itself liable for such claims. You agree that in the event of any incident or accident, you will not make any promises or admissions of liability to any party other than to report the facts to law enforcement (if required) and to Drivly/your insurer.

11.3 Indemnification: You agree to indemnify, defend (at Drivly’s request), and hold harmless Drivly, its affiliates, officers, directors, employees, and agents from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) your use of the Drivly platform or services provided to customers, (b) your breach or violation of any term of this Agreement or of any applicable law or regulation, (c) your violation of any rights of any third party (including customers) – for example, any bodily injury or property damage that you cause, or an infringement of privacy or intellectual property rights caused by you, or (d) your ownership, use or operation of any vehicle in connection with a Drivlybooking. This indemnification obligation will survive the termination of this Agreement. Drivly reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Drivly in asserting any available defenses.

11.4 Insurance and Waiver: If you are involved in an incident while engaged in a Drivly trip, you must rely on your insurance coverage (or the customer’s insurance if applicable to their vehicle) to cover any resulting losses or injuries. To the extent permitted by law, you waive any rights you may have against Drivly and its affiliates in relation to such incidents. Drivly may at its discretion provide an insurance program or protection plan for drivers and/or customers, but if it does so, the terms of such program will be provided separately and may require you to take specific steps (like paying a contribution or promptly notifying claims) to benefit from it. Absent a specific written commitment from Drivly, you should not assume Drivly will reimburse you or the customer for damages or medical costs – that is what mandatory vehicle insurance is for.

11.5 Limitation of Liability: In the event that any liability is imposed on Drivly by a court of competent jurisdiction, you agree that Drivly’s total liability to you, for any claim arising out of this Agreement or the use of the Drivly platform, shall not exceed the amount of Driver commissions retained by Drivly from your rides in the one month period immediately preceding the event giving rise to the claim, or INR [X] (or equivalent in local currency), whichever is lower. This limitation applies to the maximum extent permitted by law and is cumulative (meaning multiple claims will not enlarge this cap). This section does not limit liability for personal injury or death caused by Drivly’s negligence, or any other liability that cannot be excluded or limited under law. However, any such liability that cannot be excluded is limited to the minimum scope permitted by law.

12. Term and Termination

12.1 Term: This Agreement is effective from the date you accept it (either by clicking “I Agree” within the Driver App or by otherwise electronically or physically signing up) and shall continue until terminated in accordance with its terms. This Agreement will remain in effect as long as you are actively using or retaining the ability to use the Drivly platform as a Driver.

12.2 Voluntary Termination by Driver: You may terminate this Agreement at any time by giving at least [7 days] prior written notice to Drivly (e.g., via an in-app “Deactivate Account” option or by emailing a termination notice to the driver support email). We may instruct you on certain off-boarding procedures to complete (such as returning any Drivly property, settling any pending dues, etc.). After your notice period lapses and off-boarding is done, your driver account will be deactivated. You must cease using the Driver App and may no longer represent yourself as a Drivly Driver. Any ongoing bookings at the time of notice should either be completed or appropriately handed back to Drivly for reassignment.

12.3 Termination or Suspension by Drivly: Drivly may, for its own convenience or for cause, terminate this Agreement or deactivate your driver account. In general, for minor breaches or performance issues, Drivly will attempt to give you notice and opportunity to remedy the issue. However, Drivly reserves the right to immediately terminate if you: (a) breach any material term of this Agreement or applicable law (including but not limited to serious misconduct as described in Section 7.3), (b) become ineligible to provide services (for example, loss of license or required authorization), (c) engage in actions that harm Drivly’sreputation or operations, or (d) if Drivly discontinues the driver marketplace business or access to your region. Termination notice may be provided via email, SMS, or via the App. In case of a less severe issue, Drivly might choose to suspend your account (making you temporarily unable to take new bookings) while investigating or awaiting your compliance with corrective measures. If after suspension, the issue is resolved to Drivly’s satisfaction, Drivly may reactivate your account and this Agreement resumes in full force.

12.4 Effect of Termination: Upon any termination of this Agreement, whether initiated by you or Drivly, you shall: (i) immediately cease using the Drivly Driver App and brand; (ii) return any Drivly property or equipment (including, if applicable, any signage, devices, or uniforms) within [7 days] or as directed; (iii) remove and permanently delete any confidential information of Drivly from your possession (including deleting the Driver App if so instructed); and (iv) settle any outstanding financial obligations. Drivly will pay you any outstanding earnings due for completed services, after deducting any amounts you owe (such as pending commission on cash trips, or any penalties). If you had paid a security deposit or subscription fee, refund (if applicable) will be handled per Section 5 or the specific plan terms – generally, any refundable deposit will be returned to you after deducting any dues or damages, typically within [30 days] of termination.

12.5 Survival: The termination of this Agreement shall not release either party from obligations which by their nature should survive or by their terms are intended to survive termination. Without limitation, provisions concerning intellectual property, confidentiality, data protection, limitation of liability, indemnification, and dispute resolution shall survive the termination of this Agreement.

12.6 Deactivation for Inactivity: If you do not log into your Driver account or have no activity for an extended period (for example, 6 months) and attempts to reach you are unsuccessful, Drivly may classify your account as inactive and terminate this Agreement for inactivity. In such cases, Drivly will use the last contact information on file to send a notice of intent to deactivate, and if no response, proceed with termination and removal from the platform. Reactivation after such termination would require you to reapply as a new driver, unless Drivlychooses to waive certain onboarding steps at its discretion.

13. Dispute Resolution

13.1 Internal Resolution: In the event of any dispute, claim, or controversy arising out of or relating to this Agreement or the services you provide (a “Dispute”), the parties shall first attempt to resolve the issue through good-faith negotiations. You are encouraged to reach out to Drivly’s Driver Support or Grievance Officer (see Contact section) to discuss and resolve any Dispute. Drivly will make a good-faith effort to address concerns promptly and fairly.

13.2 Arbitration: If a Dispute cannot be resolved informally within a reasonable time (not less than 30 days from when one party notifies the other of the issue in writing), it shall be referred to and finally resolved by binding arbitrationadministered by [Arbitration Center/Institution] in accordance with its rules. The arbitration will be conducted by a single arbitrator appointed by mutual consent of the parties (or by the institution if parties cannot agree). The seat or legal place of arbitration shall be [City, Country], and the language of arbitration shall be English (unless both parties agree to another language). Each party shall bear its own costs of arbitration, and share the arbitrator’s fees equally, unless the arbitrator decides otherwise in the award. The arbitrator’s award shall be final and binding on both parties, and may be entered as a judgment in any court of competent jurisdiction.

13.3 Governing Law: This Agreement and any Dispute arising from it or from your provision of services shall be governed by and construed in accordance with the laws of [Country/Region] without regard to its conflict of law principles. However, your obligations to comply with local laws as a driver remain subject to the laws of the jurisdiction in which you operate.

13.4 Jurisdiction and Venue: Subject to the above arbitration clause, for any matters that are permitted to be filed in a court of law (for example, if the arbitration clause is not enforceable in a particular case or for injunctive relief), the courts of [Jurisdiction] shall have exclusive jurisdiction. Both you and Drivlyagree to submit to the personal jurisdiction of the courts located in [City, Country]for any such court proceedings.

13.5 Class Action Waiver: To the fullest extent permitted by law, you and Drivlyagree that any Dispute resolution proceedings (whether in arbitration or court) will be conducted only on an individual basis and not in a class, consolidated, collective, or representative action. You hereby waive any right to participate in class action against Drivly. If this class action waiver is deemed unenforceable in a particular case, then the entirety of the arbitration clause (Section 13.2) may be deemed void with respect to that case, and the Dispute must be brought in court, exclusively in the jurisdiction stated above.

13.6 Interim Relief: Nothing in this Agreement prevents either you or Drivly from seeking interim or injunctive relief in a court of competent jurisdiction to prevent an imminent or continuing breach of confidentiality or intellectual property rights. Such a request shall not be deemed incompatible with the agreement to arbitrate or as a waiver thereof.

14. General Provisions

14.1 Modifications and Amendments: Drivly reserves the right to modify or amend the terms of this Agreement and any of its exhibits or policies at any time. In case of any material changes, Drivly will notify you by means of a notice within the Driver App, via email, or through other reasonable channels, providing you with the updated terms or a summary of key changes. Unless a different effective date is specified, changes will become effective upon posting or notification to you. It is your responsibility to review any such modifications. If you continue to use the Drivly platform or provide services after the effective date of the revised terms, such continued use constitutes your consent to the updated Agreement. If you do not agree with the changes, you must stop using the platform and may terminate the Agreement as described in Section 12.2. Except for updates made by Drivly as described, any amendment to this Agreement by you must be in writing and signed by both you and an authorized representative of Drivly.

14.2 Entire Agreement: This Agreement, along with any additional written policies or guidelines provided to you by Drivly (such as the Privacy Policy, specific city addendums, or incentive program terms), constitutes the entire agreement between the parties with respect to its subject matter, and supersedes all prior or contemporaneous understandings or agreements, whether written or oral, regarding such subject. You acknowledge that you are not relying on any representation, guaranty, or statement not expressly set forth in this Agreement.

14.3 Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable by an arbitrator or court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of the Agreement shall remain in full force and effect. The parties will endeavor in good faith to replace any invalid or unenforceable provision with a valid one that is as close as possible to the original intent and economic effect.

14.4 No Waiver: The failure of either party to enforce any right or provision of this Agreement shall not constitute a waiver of future enforcement of that right or provision. Similarly, a waiver of any breach or default by either party will not constitute a waiver of any subsequent breach or default. All waivers must be explicit and in writing to be effective.

14.5 Force Majeure: Neither party shall be liable for any delay or failure in performance (except obligations to pay money) due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, acts of government, war, terrorism, labor disputes or strikes, electrical or network outages, epidemics or pandemics, or other similar events (“Force Majeure”). In such cases the affected party shall notify the other as soon as practicable, and performance shall be excused for the duration of the force majeure event. Drivlymay suspend services (including the Driver App) temporarily during such events and will endeavor to resume normal operations as soon as feasible.

14.6 Assignment: You may not assign or transfer this Agreement or any of your rights or obligations hereunder, in whole or in part, without prior written consent from Drivly. Any attempt to assign without consent will be null and void. Drivly may assign or transfer this Agreement or any rights/obligations, in whole or part, to (i) an affiliate or subsidiary, (ii) an acquirer of Drivly’s business or assets (for example, in a merger or acquisition), or (iii) any person or entity succeeding to Drivly’s business. In such cases, the assigning party will provide notice to the other party. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties and their respective permitted successors and assigns.

14.7 Notices: Any notice or communication from Drivly to you regarding this Agreement may be delivered by electronic means (such as email to the address associated with your driver account, SMS, or in-app notification) or by written letter sent to your provided postal address. You consent to receive notices through such electronic means and agree that all terms, conditions, and communications provided electronically satisfy any legal requirement that such communications be in writing. Notices from you to Drivly (for example, regarding termination or legal disputes) should be sent via email to [legal@drivly.com] AND via registered mail or courier to Drivly’s registered office at [Company Address] to ensure receipt. Either party may update its notice contact information by giving notice to the other in accordance with this section.

14.8 Relationship of Parties: Nothing in this Agreement shall be deemed to constitute either party as the agent, representative, or employee of the other. You do not have authority to enter into agreements or make commitments on Drivly’sbehalf. Drivly does not control how you perform your independent services outside of what is necessary to ensure service quality and safety via its platform. Drivly’s drivers are not entitled to any benefits that Drivly provides to its employees (and Drivly’s employees have no obligations to drivers). You are responsible for your own expenses, insurance, and taxes as an independent contractor.

14.9 Grievances and Driver Support: Drivly is committed to addressing driver concerns fairly. If you have any grievances, complaints, or issues regarding your partnership, you may contact the Driver Support or Grievance Officerdesignated by Drivly. (See the “Contact and Grievance” section below in this document for details.) Drivly will attempt to respond to and resolve grievances within a reasonable time frame, in compliance with applicable regulations.

14.10 Language: This Agreement is drafted in the English language. If it is translated into any other language, the English text shall prevail in the event of any inconsistency. You confirm that you understand English or have had the opportunity to review and understand this Agreement in a language of your choice. If you need an official translation or clarification in another language, you should request it from Drivly before accepting these terms.

14.11 Headings: Section headings and titles in this Agreement are for convenience only and shall not affect the interpretation of any provision.

By accepting these terms, you acknowledge that you have read this Driver Partner Agreement thoroughly and agree to all of the above provisions. You confirm that you fully understand the conditions and will abide by them to maintain a successful partnership with Drivly.

Contact and Grievance:

For any questions regarding these terms or your partnership with Drivly, or to report any grievances, you may reach out to:

• Driver Support: support@drivly.in or 82200 60403 (10 AM to 8 PM all days)

• Grievance Officer: Zachariah Jacob, support@drivly.in. Flat No-1082, Sector A, Pkt B, Vasant Kunj, New Delhi: 110070. The Grievance Officer is available to address any driver concerns or disputes and will respond within a reasonable time, generally within 30 days.